Email And Notification Issues

What this page is for

This page helps you separate review problems from notification problems.

When to use it

Use it when:

• the review completed but no email arrived
• a user expected a report-ready email and did not get one
• you are trying to understand how the preference behaves

How to check it

1. Confirm the report is actually ready

The email is sent when the report exists, not just when the review has moved on from running.

2. Confirm the right user queued the review

The notification goes to the user who started the review.

3. Confirm the preference is enabled

The sending user must have report-ready notifications enabled.

4. Confirm mail delivery is configured

If the mail transport is not configured correctly, the review can still succeed while the email fails.

What to expect

If the report is present in the app but the email is missing, you are usually dealing with notification delivery or preference state rather than a review execution issue.

Common mistakes

• expecting every user in the organization to receive the email
• assuming missing email means missing report
• investigating Azure access when the issue is really mail configuration

Next step

• Report notifications
• Notification preferences